Operational Support
Operational support in SAP is defined as the set of activities and services that ensure the SAP system functions in a stable, secure, and efficient manner on a day-to-day basis. Its objective is to maintain operational continuity, resolve incidents quickly and optimize system performance.
ASPECTS TO CONSIDER
- Clear SLAs.
- Service hours coverage.
- Ticketing tools.
- Access to technical experts.
KEY BENEFITS
- Reduction of downtime and operational losses.
- Greater stability and performance of the SAP system.
- Continuous adaptation to business or regulatory changes.
- Improvement in user experience and team productivity.